Terms and Conditions

Introduction and Definitions

This document constitutes the Terms and Conditions of Use ("Agreement") between the user ("Second Party") and Afkar Al-Alamiya ("First Party" or "the Company") regarding the use of the accounting software and customs clearance services and related services.

"Program" means all applications, platforms and interfaces provided by the Company, including the accounting software for customs clearance companies.

"Services" means all software, hosting, technical support, backup and updates provided by the Company.

By accepting these terms, the user acknowledges that they have read, understood and agreed to them in full.

1. Acceptance and Commitment

Your use of the Program or registration for the Service constitutes your acceptance of these Terms and Conditions without reservation. If you do not agree to any provision, please do not use the Service.

The Company reserves the right to modify these terms at any time, with notice to users of material changes where possible. Continued use after modification constitutes acceptance of the amended version.

2. Eligibility

The user must be a natural or legal person legally qualified to enter into contracts. If you are registering on behalf of a company, you represent that you are authorized to do so.

Data provided upon registration must be accurate, complete and current. Providing misleading information constitutes a breach of this Agreement.

3. Account and Password

The user is responsible for maintaining the confidentiality of login credentials and passwords and for not disclosing them to any third party.

The user bears full responsibility for all activities conducted under their account. In case of suspected account breach, the Company must be notified immediately.

The Company will never request your password by email or phone. Any such request should be considered fraudulent.

4. Licenses

The Company grants the user a limited, non-exclusive, revocable license to use the Program in accordance with the selected plan and its terms.

The license does not include selling, sublicensing, renting or lending the Program or any part of it to a third party without prior written consent.

All intellectual property rights in the Program, trademarks and logos remain the property of the Company or its licensors.

5. Subscriptions and Payments

Prices and plans displayed on the website or in official offers are current unless otherwise stated. The Company reserves the right to change prices with advance notice to existing customers.

Payment is due according to the chosen method (annual/monthly as per the plan). Late payment may result in suspension or termination of the Service.

Amounts paid for periods during which the Service was used are generally non-refundable except as required by law or the published refund policy.

6. Backup and Data

The Company performs periodic backups of data stored on its servers in accordance with its backup policy.

Backups are performed on a regular daily basis, with a scheduled backup daily at a set time (12:00 midnight according to the system’s designated timezone) unless prevented by technical circumstances or force majeure.

The Company does not guarantee data recovery in all cases, especially where loss is due to user error or negligence or causes beyond the Company’s control.

7. User Responsibility for Data and Invoices

The user is solely responsible for the accuracy of data entered into the Program, including customer data, invoices and accounting documents.

Entering, issuing and sending invoices to the relevant authorities (including the ZATCA or any other government body) is entirely the user’s responsibility. The Company does not verify the content entered by the user.

Afkar Al-Alamiya is not responsible for any errors in invoices or documents issued through the Program where the issue stems from user input, incorrect use of the Program or failure to verify data before submission. Responsibility for the accuracy and submission of content lies with the user.

Where the issue is due to a software or technical defect in the Program itself (a bug or service failure), the Company bears responsibility within the limits permitted by law and in line with the service and technical support policy.

8. No Liability for Data Loss

Although the Company makes reasonable efforts to operate its systems and perform daily periodic backups (as described above, including the scheduled backup at 12:00), Afkar Al-Alamiya is not responsible for any loss of data, invoices, accounting records or any other content stored or processed through the Program, whether the loss is due to technical failure, hacking, user error, force majeure or any other cause.

Users are advised to keep copies of important data and documents off the platform in accordance with their legal and accounting requirements.

9. Services and Technical Support

Technical support is provided according to the subscription plan and published support hours. The Company aims to respond to requests within a reasonable time.

The Company does not guarantee resolution of all issues within a specific time, especially where the cause is the user’s environment, devices or network.

10. Privacy and Data Protection

Personal data is processed in accordance with the applicable privacy policy and relevant laws. By proceeding you agree to the processing of your data as set out in the policy.

The Company does not sell customers’ personal data to third parties for marketing purposes without explicit consent.

11. Termination

The user may terminate their subscription in accordance with the plan terms. The Company may suspend or terminate the Service in case of breach of these terms, non-payment or other legitimate reasons, with notice where possible.

Upon termination, data may be deleted after a retention period in accordance with the Company’s policy. The user must export their data before the end of the Service if they wish to retain it.

12. Force Majeure

The Company shall not be liable for delay or failure to perform due to events beyond its reasonable control (natural disasters, war, strikes, government decisions, network or external server failures, etc.).

13. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, consequential, special or incidental damages arising from use or inability to use the Service, including loss of profits, data or reputation.

Where the Company is found liable, the maximum compensation shall not exceed the amount paid by the user for the Service in the twelve months preceding the event.

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising from it shall be referred to the competent courts in the Kingdom.

15. Contact

For any inquiries regarding these terms, please contact Afkar Al-Alamiya through the official channels published on the website.

16. Updates and Upgrades

The Company may provide updates or upgrades to the Program from time to time. Some updates may require user consent or service restart. Continued use after an update constitutes acceptance of the changes.

The Company does not commit to specific timelines for releasing particular features or improvements and operates according to its technical and operational priorities.

17. Acceptable Use

Use of the Service for any illegal purpose or in violation of applicable regulations or third-party rights is prohibited. Attempting to breach systems, damage data or misuse resources is prohibited.

If any misuse is detected, the Company reserves the right to suspend or terminate the account immediately without prior notice in serious cases.

18. Waiver and Assignment

The Company’s failure to enforce any right under this Agreement shall not constitute a waiver of that right. Any waiver must be explicit and in writing.

The user may not assign or transfer their obligations to a third party without the Company’s written consent.

19. Severability

If any provision of these terms is held to be unenforceable or void by a competent authority, this shall not affect the remaining provisions, which shall remain in full force and effect.

20. Final Acknowledgment

By registering and accepting these terms you confirm that you have read, understood and agreed to all the provisions above, including in particular:

• Afkar Al-Alamiya is not liable for loss of data or invoices; it commits to performing a daily periodic backup (scheduled at 12:00) but does not guarantee data recovery in all cases.
• Afkar Al-Alamiya is not responsible for invoice errors resulting from user input or submission; the user is responsible for entering and sending invoices. Technical responsibility for software defects in the Program remains with the Company within the limits of policy and law.

Your acceptance constitutes a final acknowledgment that you have read and accepted these Terms and Conditions in full.